In accordance with the IASR, Branthaven Homes has taken the following steps to ensure employees are provided with the training needed to meet Ontario’s accessibility laws and will continue to take these steps:

• Determine the training requirements of the IASR and the Ontario Human Rights Code as it pertains to people with disabilities and ensure it is provided to all team members, volunteers and persons developing company policies;
• Ensure third party contractors who provide goods, services or facilities on Branthaven Homes’ behalf have received appropriate training;
• Ensure training is provided to the above noted individuals as soon as practicable;
• Maintain training dates and the number of individuals who are trained; and
• Ensure training is provided on any related policy changes.

Branthaven Homes has taken the following steps to ensure existing feedback processes are accessible to people with disabilities upon request:

• Identify all existing feedback processes and accessibility barriers pertaining to these processes;
• Make available the policy and process to customers, employees and third parties for requesting accessible formats of the feedback process;
• Respond to all requests for alternate accessible formats in a timely manner; and
• In accordance with our Ontario Accessibility Standard for Customer Service Policy, that Policy and the related feedback process are available upon request from Lisa Zdunska, Customer Care Coordinator. Upon request those documents or the information contained in those documents will be provided to a person with a disability in a format that takes the person’s disability needs into account.

Branthaven Homes has taken the following steps to make sure all publicly available information is made accessible upon request:

• We will respond to requests in a timely manner and we will consult with persons with disabilities to take into account their accessibility needs appropriate to their disabilities;
• We have a process in place for persons with disabilities to be provided with information and communication in an accessible format and we will explain in writing when an accessible format is not feasible and why;
• We have informed staff who may receive requests for accessible information on how to manage requests and obtain accessible formats through training; and
• We have notified the public about the availability of accessible formats and communication supports via external and internal websites and Company bulletin boards.

We will take the following steps to notify the public and employees that, when requested, Branthaven Homes will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

• Let the public and employees know through our Careers page on our website and job postings that we will accommodate disabilities during the recruitment and assessment processes, upon request;
• If an applicant selected to participate in an assessment or selection process requests accommodation, we will consult with them to understand and make arrangements to accommodate their needs in relation to the materials or processes to be used, where practicable;
• We will notify new hires in our offers of employment of our policies for accommodating employees with disabilities;
• The Company will ensure employees know of its policies used to support its employees with disabilities through posting of our policies to our intranet and new hire orientation, and will update employees whenever there is a change made to existing policies; and
• We will consult with individual employees with disabilities when requested, to provide accessible formats and communication supports for information needed for the employees to perform the job and that is generally available to employees in the workplace.

Branthaven Homes will take the following steps to develop and put in place a process for developing Individual Accommodation Plans (“IAPs”) and return-to- work plans policies for employees that have been absent due to a disability:

• Develop an IAP and process that includes the following:
• The employee’s participation in the development of the IAP;
• Assessment on an individual basis;
• Identification of accommodations to be provided;
• Timelines for the provision of accommodations;
• Branthaven Homes may request an evaluation by outside medical or other expert, at the Company’s expense, to assist with determining accommodation and how to achieve accommodation;
• Steps taken to protect the privacy of the employee’s personal information;
• Frequency or applicable review dates with which the IAP will be reviewed and updated and the manner in which it will be done;
• If denied, the reasons for denial are to be provided to the employee;
• A format that takes into account the employee’s disability needs;
• Any information regarding accessible formats and communication supports provided; and
• Identification of any other accommodation that is to be provided

Branthaven Homes will take the following steps to ensure the accessibility needs of employees with disabilities needs are taken into account if or when using performance management systems and processes, career development and redeployment processes:

• Review internal policies and procedures to ensure they are in compliance with the IASR;
• Take into account the accessibility needs of employees with disabilities and, as applicable, their Individualized Accommodation Plans when: Assessing performance and utilizing existing or new performance management processes, tools and forms;
• Where required and practical, documents related to performance management or career development and advancement or deployment will be made available in accessible formats upon request;
• Managing career development and advancement, including notification of the ability to provide accommodations on internal job postings; and
• Updating an individual accommodation plan, with the employee’s participation, if appropriate, in the event the employee is promoted or redeployed.

Branthaven Homes shall incorporate accessibility into public spaces on its premises that are newly constructed or redeveloped as follows:

• We will ensure that we follow the existing requirements stated under the Design of Public Spaces Standards (Accessibility Standards for the Built Environment) for outdoor public use eating areas, outdoor play spaces, exterior paths of travel, accessible parking, and service related elements; and
• We shall also provide maintenance and restoration of Company owned public spaces by ensuring procedures are in place for preventative and emergency maintenance of accessible elements in public spaces and that procedures are in place for dealing with temporary disruptions when accessible elements required under this section are not in working order.

Branthaven Homes will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces:

• In the event of a service disruption, we will notify the public of the service disruption and alternatives available.